Matthew Hutt

The COVID-19 Impact on the Revenue Cycle for Hospitals and Other Healthcare Providers

The impact of the COVID-19 pandemic on the revenue cycle is fluid, but providers must manage it to meet their obligations and missions. Here are key considerations with financial sustainability hanging in the balance. Billing and coding Ensure you know...

The impact of the COVID-19 pandemic on the revenue cycle is fluid, but providers must manage it to meet their obligations and missions. Here are key considerations with financial sustainability hanging in the balance.

Billing and coding

Ensure you know what is covered by health plans for both inpatient and outpatient services. With the rules rapidly changing, providers and support staff need to be properly apprised and trained.

Other issues to keep in mind include:

Telehealth. Most outpatient visits have shifted to telehealth visits. This trend requires an understanding of the associated requirements of health plans. Questions to ask include:

  • Will the insurance company pay the full rate?
  • Is further documentation needed?
  • Are approvals needed?
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